Privacy Policy – Testmate Serve

Company: Teachfly Educare Pvt Ltd

Effective Date: 17-09-2025

At Teachfly Educare Pvt Ltd, we take your privacy seriously. This Privacy Policy (“Policy”) applies to the mobile application and web platform, Testmate Serve, operated by our company. We are committed to protecting your privacy and ensuring compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

• Personal Information: Name, email, organization details
• Sensitive Personal Data: Passwords, financial details (if applicable), location data, support tickets
• Project Data: Product model, serial number, warranty, challans, installation & training photos
• Technical Data: Device identifiers, IP address, log information

2. Purpose of Collection and Use

We use the collected data to provide the following services:

• Deliver, install, and manage projects
• Maintain warranty details
• Provide dashboards and other platform features
• Process support tickets
• Improve platform security and functionality
• Comply with legal obligations

3. Disclosure of Information

We may share your information with:

• Authorized service teams
• Delivery staff
• Manufacturers and third-party service providers
• Government or regulatory authorities, when required by law

We do not sell, trade, or rent your personal information to any third parties.

4. Security of Data

We are committed to safeguarding your information. We employ reasonable security practices, including encryption, access controls, secure servers, and periodic audits. However, please note that no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your data only for as long as necessary to provide our services, fulfill contractual obligations, or comply with legal requirements. You may request the deletion of your data, subject to any legal obligations that may require us to retain certain information.

6. User Rights

You have the right to:

• Review your personal data stored with us
• Request corrections to your data
• Withdraw your consent for the processing of sensitive data (subject to any contractual or legal obligations)

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. Please review this Policy periodically to stay informed of any updates.

8. Contact Us