TTestmate
Policies/Privacy Policy
Official Testmate Policy

Privacy Policy

Understand how Testmate collects, uses, protects, and manages user information across the app, website, payments, analytics, advertising, and account features.

Effective Date: July 7, 2026Version: 2.0

Privacy Policy

Teachfly Educare Private Limited (“Teachfly”, “Company”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, process, and protect your information when you access or use the Testmate mobile application, website, and related educational services.

This Privacy Policy applies to:

By downloading, registering, accessing, or using Testmate, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using our Services.

1. About Testmate

Testmate is an educational platform developed and operated by Teachfly Educare Private Limited. The platform enables students, parents, teachers, schools, coaching institutes, and educational organizations to access learning resources, practice examinations, educational products, subscriptions, digital study materials, and other academic services.

Our Services may evolve over time, and this Privacy Policy applies to all current and future features unless otherwise stated.

2. Company Information

Teachfly Educare Private Limited

Unit 330, Centura Square
SG Barve Road
Thane West
Maharashtra – 400604
India

Website: https://testmate.in

Email: support@testmate.in

Phone: +91 8047137202

3. Definitions

For the purposes of this Privacy Policy:

Account means a registered user profile created within Testmate.

Application means the Testmate mobile application.

Company, Teachfly, we, our, or us means Teachfly Educare Private Limited.

Device means any smartphone, tablet, desktop computer, laptop, or internet-enabled device used to access Testmate.

Personal Information means any information that identifies or can reasonably identify an individual.

Services means all educational services, products, features, subscriptions, online purchases, and content provided by Teachfly Educare Private Limited through Testmate.

User means any student, parent, guardian, teacher, school representative, customer, or visitor using Testmate.

4. Information We Collect

We collect information that helps us provide educational services, manage user accounts, process purchases, improve the platform, ensure security, and comply with legal obligations.

Depending on how you use Testmate, we may collect the following categories of information.

4.1 Personal Information

When you register or use Testmate, we may collect:

Providing certain information may be necessary for creating and maintaining your account.

4.2 Account Information

To create and manage your account, we collect:

Authentication is currently performed using Mobile OTP.

4.3 Educational Information

To deliver educational services, we may collect information relating to your learning activities, including:

4.4 E-Commerce Information

If you purchase products through Testmate, we may collect:

Products available on Testmate may include educational books, school products, notes, subscriptions, digital learning materials, and other educational resources.

4.5 Payment Information

Payments are securely processed through our payment partner, Razorpay.

For security reasons, Testmate does not store:

We may receive limited transaction-related information, including:

Your payment information is processed directly by Razorpay in accordance with its own Privacy Policy and Terms of Service.

4.6 Device Information

When you use Testmate, we automatically collect certain device information, such as:

4.7 Analytics Information

To understand how Testmate is used and improve our services, we may collect:

4.8 Location Information

We may collect approximate location information derived from:

Precise location information will only be collected when required for a specific feature and after obtaining your permission.

4.9 Advertising Information

If advertisements are displayed through Google AdMob or other advertising partners, certain information may be collected automatically, including:

This information helps display advertisements, measure advertising effectiveness, prevent fraud, and improve advertising services.

5. Permissions Used by Testmate

Depending on the features you use, Testmate may request access to certain device permissions.

You can grant or revoke these permissions at any time through your device settings.

Camera

The Camera permission may be used for:

Microphone

The Microphone permission may be used for:

The microphone is accessed only when required and with your permission.

Photos and Storage

Storage or Photos permission may be used to:

Notifications

Notification permission allows Testmate to send:

You can disable notifications through your device settings at any time.

Contacts

Where a feature requires it, Testmate may request permission to access your contacts.

Contact information is accessed only after your permission and solely for the intended feature. We do not access your contacts without your consent.

Location

Location permission may be used for:

Location access is optional unless required for a specific feature.

6. Information Collected Automatically

When you use Testmate, certain technical information is collected automatically, including:

This information helps us improve application performance, troubleshoot technical issues, enhance security, and provide a better user experience.

7. Information Received from Third Parties

We may receive information from trusted third-party service providers that support our services, including:

Each third-party provider processes data in accordance with its own privacy policy. We encourage you to review the privacy policies of these providers before using their services.

8. How We Collect Information

We collect information in the following ways:

We collect only the information necessary to operate, improve, secure, and provide the Testmate platform.

9. How We Use Your Information

Teachfly Educare Private Limited uses the information we collect to operate, maintain, improve, and secure the Testmate platform. We process your information only for legitimate educational, operational, commercial, legal, and security purposes.

We may use your information to:

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without obtaining your consent where required.

10. User Accounts

To access certain features of Testmate, users are required to create an account.

Your account enables you to:

You are responsible for maintaining the confidentiality of your account information and ensuring that the mobile number associated with your account remains secure.

You agree to notify us immediately if you believe your account has been accessed without authorization.

11. Mobile OTP Authentication

Testmate currently uses Mobile OTP verification for secure login.

When you request an OTP, we may collect:

OTP verification helps us:

We do not share OTPs with third parties except where necessary to provide authentication services through our service providers.

12. E-Commerce Services

Testmate provides an integrated e-commerce platform that allows users to purchase educational products and services.

Products available may include:

When you place an order, we may collect information necessary to process, fulfill, and deliver your purchase.

This may include:

We use this information solely for order processing, delivery, customer support, and legal compliance.

13. Payments

Payments made through Testmate are securely processed by our payment gateway partner, Razorpay.

Payment methods may include:

Testmate does not collect or store sensitive payment information such as:

Payment information is encrypted and processed directly by Razorpay.

Please review Razorpay's Privacy Policy for additional information regarding payment processing.

14. Orders and Deliveries

When you purchase products from Testmate, we use your information to:

For physical products, we may share your shipping information only with authorized logistics and courier partners responsible for delivering your order.

15. Returns, Refunds and Cancellations

If eligible under our Refund, Return, or Cancellation Policy, we may use your information to:

Refunds are generally processed through the original payment method used for the transaction.

Separate Refund and Cancellation Policies may apply to specific products or services.

16. Customer Support

When you contact our customer support team via email, phone, WhatsApp, website, or in-app support, we may collect:

This information helps us:

Customer support interactions may be recorded or retained for quality assurance, training, and legal purposes where permitted by law.

17. Communications

We may contact you using:

Communications may include:

Where required by applicable law, you may opt out of promotional communications while continuing to receive essential service-related notifications.

18. Marketing and Promotional Communications

We may use your contact information to inform you about:

You may unsubscribe from marketing emails or promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Opting out of promotional communications will not affect essential account, payment, or order-related notifications.

19. Surveys, Feedback and Reviews

We may invite users to participate in surveys, provide feedback, or submit reviews regarding our products and services.

Participation is voluntary.

Information collected through surveys and feedback may be used to:

Reviews or testimonials that you voluntarily submit may be displayed publicly with your consent or as otherwise permitted by applicable law.

We process personal information only where we have an appropriate legal basis to do so.

These legal bases may include:

Where consent is required by law, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that occurred before such withdrawal.

21. Advertising and Google AdMob

To help keep Testmate affordable and support the continued development of our educational platform, the App may display advertisements provided by Google AdMob and other authorized advertising partners.

Advertisements may appear in various formats, including:

Advertising partners may automatically collect certain information from your device to provide, measure, and improve advertising services.

This information may include:

This information may be used to:

Teachfly Educare Private Limited does not control how Google or other advertising providers process information collected through their SDKs. Such processing is governed by their respective privacy policies.

For more information, please visit:

https://policies.google.com/privacy

https://policies.google.com/technologies/ads

https://support.google.com/admob

22. Personalized and Non-Personalized Advertisements

Depending on your device settings, geographic location, and applicable laws, Testmate may display either personalized or non-personalized advertisements.

Personalized Advertisements

Personalized advertisements may use information such as:

to display advertisements that may be more relevant to you.

Non-Personalized Advertisements

Where personalized advertising is unavailable, restricted, or declined by the user, Testmate may display non-personalized advertisements based on contextual information rather than user interests.

Where required by applicable law, we will request your consent before displaying personalized advertisements.

You may manage your advertising preferences through your device settings or your Google Account, where applicable.

23. Analytics

We use analytics services to understand how users interact with Testmate and to improve our products and services.

Analytics may help us understand:

Analytics information is generally aggregated and used to improve our platform.

24. Google Analytics

Testmate may use Google Analytics to collect information regarding the use of our website and application.

Google Analytics may collect information such as:

This information helps us understand user behaviour and improve our services.

Google processes such information according to Google's Privacy Policy.

25. Firebase Analytics

Testmate uses Firebase Analytics to better understand how users interact with the application.

Firebase Analytics may collect:

Firebase Analytics helps us improve:

26. Firebase Crashlytics

We use Firebase Crashlytics to monitor application stability and identify technical issues.

Crashlytics may automatically collect:

Crash reports help us identify bugs, improve stability, and deliver a better user experience.

Crashlytics does not intentionally collect information unrelated to diagnosing application issues.

27. Google Play Services

Testmate relies on certain Google Play Services to support core application functionality.

These services may collect technical information necessary for:

Information collected through Google Play Services is processed according to Google's Privacy Policy.

28. Cookies and Similar Technologies

Our website and certain application features may use cookies and similar technologies to improve user experience.

These technologies may be used to:

Users may control cookies through their browser settings. Disabling certain cookies may affect the functionality of some services.

29. Third-Party Service Providers

To operate Testmate efficiently, we engage trusted third-party service providers.

These providers may process personal information on our behalf solely for the purposes described in this Privacy Policy.

Examples include:

Each provider is contractually or legally required to process information appropriately and only for authorized purposes.

30. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary for legitimate business operations, legal obligations, or service delivery.

Information may be shared with:

We share only the minimum information necessary for the specific purpose.

We may disclose your information if we believe such disclosure is necessary to:

32. Business Transfers

If Teachfly Educare Private Limited undergoes a merger, acquisition, corporate restructuring, financing, sale of assets, or similar business transaction, user information may be transferred as part of that transaction.

In such circumstances, the acquiring entity will be required to handle personal information in accordance with this Privacy Policy or provide notice of any material changes.

33. Data Processing by Third Parties

Some of our service providers may process information outside your state or country.

Where such processing occurs, we take reasonable measures to ensure that appropriate safeguards are in place and that your information continues to receive an adequate level of protection in accordance with applicable laws.

Third-party providers remain responsible for complying with their own legal obligations regarding the information they process.

34. Children's Privacy

Testmate is an educational platform intended for students, including school-aged children. We recognize the importance of protecting children's privacy and are committed to handling their personal information responsibly.

Where required by applicable law, a parent, guardian, school, or other authorized representative should provide consent before a child uses Testmate or shares personal information through the platform.

We collect only the information reasonably necessary to provide our educational services and improve the user experience.

We do not knowingly collect more personal information from children than is necessary for the purposes described in this Privacy Policy.

We do not knowingly sell children's personal information or use it for purposes prohibited under applicable laws.

If you believe that a child has provided personal information without appropriate authorization, please contact us. Upon verification, we will take reasonable steps to delete or restrict access to such information as required by law.

35. Data Security

Protecting your personal information is a priority for us.

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our security measures may include:

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us immediately if they suspect unauthorized access to their account.

36. Data Retention

We retain personal information only for as long as necessary to:

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our internal retention policies and applicable law.

37. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.

We may request reasonable information to verify your identity before processing your request.

38. Account Deletion

You may request deletion of your Testmate account at any time.

When your account is deleted:

Deletion requests will be processed within a reasonable timeframe, subject to verification.

39. Data Deletion Requests

If you would like us to delete your personal information, you may contact us using the details provided in this Privacy Policy.

Your request should include sufficient information to help us identify your account.

Before processing the request, we may verify your identity to protect your privacy and prevent unauthorized deletion requests.

Certain records may be retained where required by applicable law or for legitimate business purposes.

40. International Data Transfers

Your information may be processed, stored, or accessed from locations outside your state or country through trusted service providers that support our platform.

Where cross-border data transfers occur, we take reasonable measures to ensure that your information is protected through appropriate contractual, technical, and organizational safeguards, in accordance with applicable laws.

By using Testmate, you acknowledge that your information may be transferred and processed as described in this Privacy Policy.

41. User Responsibilities

By using Testmate, you agree to:

You are responsible for all activities carried out through your account unless you notify us of unauthorized use.

42. Your Choices and Controls

You have control over many aspects of how you use Testmate and how your information is processed.

You may:

Some features may not function correctly if certain permissions are disabled.

43. Compliance with Applicable Laws

Teachfly Educare Private Limited is committed to complying with applicable data protection and privacy laws.

This Privacy Policy is intended to support compliance with, where applicable:

Nothing in this Privacy Policy limits any rights available to users under applicable law.

44. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, technology, or business practices.

When material changes are made, we will update the "Effective Date" at the beginning of this Privacy Policy and may provide additional notice through the Testmate application, website, email, or other appropriate communication channels where required.

Your continued use of Testmate after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy.

45. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is collected, used, or processed, you may contact us using the details below:

Teachfly Educare Private Limited

Unit 330, Centura Square
SG Barve Road
Thane West, Maharashtra – 400604
India

Website: https://testmate.in

Email: support@testmate.in

Phone: +91 8047137202

We will make reasonable efforts to respond to your enquiry within a reasonable period and in accordance with applicable laws.

46. Grievance Officer

In accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (where applicable), users may contact our Grievance Officer for privacy-related concerns, complaints, or requests.

Grievance Officer

Teachfly Educare Private Limited

Email: support@testmate.in

Phone: +91 8047137202

Address:

Unit 330, Centura Square

SG Barve Road

Thane West, Maharashtra – 400604

India

Please include sufficient information to help us identify your account and understand your request.

47. Third-Party Services

Testmate integrates with trusted third-party service providers to support various features of the application.

These services may collect and process information according to their own privacy policies.

Our current service providers may include:

For more information, you may refer to the following privacy policies:

Google Privacy Policy

https://policies.google.com/privacy

Google Advertising Policy

https://policies.google.com/technologies/ads

Google AdMob

https://support.google.com/admob

Firebase

https://firebase.google.com/support/privacy

Google Play Services

https://policies.google.com/privacy

Razorpay

https://razorpay.com/privacy

Please note that Teachfly Educare Private Limited does not control the privacy practices of third-party providers.

48. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes arising out of or relating to this Privacy Policy or the use of Testmate shall be subject to the exclusive jurisdiction of the competent courts located in Thane, Maharashtra, India, unless otherwise required by applicable law.

49. Severability

If any provision of this Privacy Policy is held to be invalid, unlawful, or unenforceable by a court or competent authority, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.

50. No Waiver

Failure by Teachfly Educare Private Limited to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or any other provision.

51. Changes to Our Services

Our services, products, educational offerings, features, and technologies may evolve over time.

Accordingly, we may introduce new functionalities such as additional educational resources, e-commerce offerings, payment methods, advertising technologies, or analytics tools.

Where these changes materially affect how personal information is collected or processed, we will update this Privacy Policy accordingly.

By downloading, installing, accessing, registering for, or using Testmate, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, disclosure, and processing of your information as described herein.

Where your consent is required by applicable law, we will request such consent before processing your personal information for the relevant purpose.

You may withdraw your consent at any time where permitted by law; however, doing so may affect your ability to access certain features or services.

53. Entire Privacy Policy

This Privacy Policy constitutes the complete Privacy Policy governing your use of Testmate with respect to the collection and processing of personal information.

It supersedes all previous privacy policy versions relating to Testmate.

Privacy Summary

For your convenience, here is a summary of our privacy practices:

Teachfly Educare Private Limited

Testmate

Version 2.0

Effective Date: July 7, 2026

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