Refund, Return & Cancellation Policy
This Refund, Return & Cancellation Policy (“Policy”) explains the terms governing cancellations, returns, replacements, and refunds for products and services purchased through the Testmate mobile application, website (https://testmate.in), and other platforms operated by Teachfly Educare Private Limited.
By placing an order through Testmate, you agree to this Policy.
1. About This Policy
This Policy applies to purchases made through Testmate, including:
- Educational Books
- School Products
- Study Notes
- Printed Materials
- Digital Study Materials
- PDF Notes
- Question Banks
- Subscription Plans
- Educational Merchandise
- Other educational products and services offered by Teachfly Educare Private Limited
2. Order Cancellation
Before Dispatch
Orders for physical products may be cancelled before they are dispatched.
If cancellation is approved:
- The order will be cancelled.
- Any eligible refund will be processed to the original payment method.
After Dispatch
Once an order has been dispatched, it generally cannot be cancelled.
Customers may instead be eligible for a return or replacement in accordance with this Policy.
3. Digital Products
Digital products include:
- PDF Notes
- Study Material
- Question Banks
- Practice Papers
- Downloadable Resources
- Premium Educational Content
- Digital Subscriptions
Because digital products become accessible immediately after purchase, they are generally non-refundable and non-cancellable once:
- Downloaded,
- Accessed, or
- Delivered to your account,
unless required by applicable law or expressly stated otherwise.
4. Subscription Plans
Subscription fees are generally non-refundable after activation.
Refunds may only be considered where:
- Duplicate payments are made.
- Payment is successful but the subscription is not activated due to a technical issue caused by Testmate.
- Required by applicable law.
Subscription periods cannot be paused, transferred, or exchanged unless expressly permitted by Teachfly Educare Private Limited.
5. Return Eligibility
Physical products may be eligible for return if:
- The wrong product is delivered.
- The product is damaged during delivery.
- The product has a manufacturing defect.
- The delivered product is materially different from the product ordered.
To be eligible, products should:
- Be unused.
- Be in their original condition.
- Include original packaging.
- Include all accessories (if applicable).
- Be returned within 7 days of delivery unless another period is specified.
Returns that do not meet these conditions may be declined.
6. Non-Returnable Products
The following items are generally not eligible for return:
- Digital products.
- Downloaded study materials.
- Activated subscriptions.
- Products damaged due to misuse.
- Products with missing parts not caused by us.
- Products returned without original packaging where packaging is necessary.
- Items marked as non-returnable at the time of purchase.
- Customized or personalized products, unless defective.
Nothing in this section limits rights available under applicable consumer protection laws.
7. Damaged or Incorrect Products
If you receive:
- A damaged product,
- A defective product, or
- An incorrect product,
please contact us within 48 hours of delivery.
You may be asked to provide:
- Order number.
- Photographs of the product.
- Photographs of the packaging.
- A description of the issue.
Upon verification, we may:
- Replace the product,
- Arrange a return,
- Issue a refund, or
- Provide another appropriate resolution.
8. Return Process
To request a return:
- Contact our customer support team.
- Provide your order details.
- Submit photographs if requested.
- Wait for return approval.
- Pack the product securely.
- Return the product as instructed.
Unauthorized returns may not be accepted.
9. Refunds
Approved refunds will generally be processed through the original payment method.
Refund processing times may vary depending on:
- Payment provider.
- Bank processing time.
- UPI provider.
- Credit card issuer.
- Other financial institutions.
Typically, refunds are processed within 7–10 business days after approval, although actual credit timelines may vary.
10. Failed Payments
If payment fails but money is debited from your account:
- Please wait for confirmation from your bank or payment provider.
- If the payment is unsuccessful, the amount is generally reversed automatically by the payment provider.
- If the issue persists, contact our customer support team with your transaction details.
11. Duplicate Payments
If you are charged more than once for the same order due to a technical issue, please contact us.
After verification, the duplicate amount will be refunded through the original payment method.
12. Order Refusal or Cancellation by Testmate
Teachfly Educare Private Limited reserves the right to refuse or cancel orders where:
- Payment verification fails.
- Incorrect pricing is displayed due to a technical error.
- The product is unavailable.
- Fraudulent activity is suspected.
- Delivery is not feasible.
- Required by law.
Where payment has already been received and cancellation is initiated by us, an eligible refund will be processed.
13. Shipping Charges
Shipping charges may be:
- Non-refundable once the order has been dispatched, unless the return is due to our error, a defective product, or another circumstance where applicable law requires otherwise.
- Refunded where a full order cancellation is approved before dispatch.
14. Exchanges
Where appropriate, eligible products may be exchanged instead of refunded.
Exchanges are subject to:
- Product availability.
- Verification of the issue.
- Compliance with this Policy.
15. Promotional Products
Products purchased during promotional campaigns, clearance sales, or special offers may have different return or refund conditions.
Any such conditions will be displayed at the time of purchase.
16. Abuse of the Refund Policy
Teachfly Educare Private Limited reserves the right to refuse refund or return requests where we reasonably believe that:
- The Policy is being abused.
- Fraudulent claims are made.
- Products have been intentionally damaged.
- Multiple unreasonable refund requests are made.
This does not affect any rights available under applicable law.
17. Contact Us
If you have any questions regarding this Policy or wish to request a cancellation, return, replacement, or refund, please contact us:
Teachfly Educare Private Limited
Unit 330, Centura Square
SG Barve Road
Thane West
Maharashtra – 400604
India
Website: https://testmate.in
Email: support@testmate.in
Phone: +91 8047137202
Policy Updates
Teachfly Educare Private Limited may update this Refund, Return & Cancellation Policy from time to time.
Any changes will be published on our website and, where appropriate, within the Testmate application.
Your continued use of Testmate after the updated Policy becomes effective constitutes your acceptance of the revised Policy.
Teachfly Educare Private Limited
Testmate
Refund, Return & Cancellation Policy
Version 1.0
Effective Date: July 7, 2026