Shipping & Delivery Policy

Shipping & Delivery Policy

This Shipping & Delivery Policy (“Policy”) explains how Teachfly Educare Private Limited (“Teachfly”, “Testmate”, “we”, “our”, or “us”) processes and delivers orders placed through the Testmate mobile application, website (https://testmate.in), and other official sales channels.

By placing an order with Testmate, you agree to this Policy.

1. Products Covered

This Policy applies to the delivery of:

• Educational Books
• School Products
• Stationery
• Educational Kits
• Study Materials
• Printed Notes
• Educational Merchandise
• Other physical educational products sold through Testmate

For digital products such as PDF notes, subscriptions, question banks, and downloadable study materials, please refer to our Refund, Return & Cancellation Policy.

2. Delivery Locations

We currently deliver across most locations in India.

Delivery availability depends on:

• PIN Code serviceability
• Courier partner availability
• Local regulations
• Accessibility of the delivery address

We reserve the right to decline deliveries to locations that are not serviceable.

3. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing may include:

• Payment verification
• Stock confirmation
• Packaging
• Quality inspection
• Dispatch preparation

Orders placed on Sundays or public holidays may be processed on the next business day.

4. Delivery Timelines

Estimated delivery timelines are:

• Metro Cities: 2–5 business days
• Other Cities and Towns: 3–7 business days
• Remote or Rural Areas: 5–10 business days

These timelines are estimates only and are not guaranteed.

Actual delivery times may vary depending on courier operations and external factors.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Testmate may offer:

• Free Shipping
• Promotional Shipping Offers
• Discounted Delivery Charges

Such offers are subject to applicable terms and conditions.

6. Order Confirmation

Once your order is successfully placed, you may receive:

• Order Confirmation
• Payment Confirmation
• Invoice
• Dispatch Notification
• Tracking Details (where available)
• Delivery Updates

Notifications may be sent through:

• SMS
• Email
• Push Notifications
• WhatsApp (where applicable)

7. Tracking Your Order

Where supported by our logistics partners, tracking information will be shared after dispatch.

Tracking details may include:

• Courier Partner
• Tracking Number
• Shipment Status
• Estimated Delivery Date

Users can also contact our customer support team for assistance with tracking.

8. Delivery Attempts

Our courier partners may attempt delivery more than once if the recipient is unavailable.

If delivery cannot be completed because of:

• Incorrect address
• Incorrect phone number
• Recipient unavailable
• Refusal to accept delivery

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch where permitted.

9. Customer Responsibilities

Customers are responsible for providing:

• Accurate name
• Complete delivery address
• Correct PIN Code
• Valid mobile number
• Any landmark or delivery instructions required

Teachfly Educare Private Limited is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

10. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transport disruptions
• Labour strikes
• Courier delays
• Security checks
• High order volumes
• Force majeure events

While we will make reasonable efforts to keep you informed, such delays do not automatically entitle customers to compensation or refunds unless required by applicable law.

11. Inspection at Delivery

Customers are encouraged to inspect the package upon delivery.

If the package appears:

• Damaged
• Opened
• Tampered with

please:

• Take photographs of the package.
• Notify the delivery representative where possible.
• Contact Testmate Customer Support within 48 hours of delivery.

Prompt reporting helps us investigate and resolve issues efficiently.

12. Lost Shipments

If a shipment is confirmed lost during transit by our courier partner, we will, after verification:

• Arrange a replacement, or
• Issue a refund, where appropriate and in accordance with our Refund, Return & Cancellation Policy.

13. Incorrect or Damaged Deliveries

If you receive:

• The wrong product,
• A damaged product, or
• A defective product,

please contact us within 48 hours of delivery with:

• Order Number
• Photographs of the product
• Photographs of the packaging
• Description of the issue

We will investigate and, where appropriate, arrange a replacement, return, or refund in accordance with our Refund, Return & Cancellation Policy.

14. Partial Shipments

If your order contains multiple items, they may be shipped separately depending on product availability, warehouse location, or courier logistics.

You will not be charged additional shipping fees solely because your order is delivered in multiple shipments, unless clearly disclosed during checkout.

15. Delivery Acceptance

Delivery is considered complete when the order is delivered to the address provided during checkout and accepted by the customer or another person present at that address.

Risk in the physical products generally passes to the customer upon successful delivery.

16. Contact Us

For shipping or delivery-related queries, please contact:

Teachfly Educare Private Limited

Unit 330, Centura Square
SG Barve Road
Thane West
Maharashtra – 400604
India

Website: https://testmate.in

Email: support@testmate.in

Phone: +91 8047137202

Policy Updates

Teachfly Educare Private Limited may update this Shipping & Delivery Policy from time to time to reflect operational, legal, or business changes.

The latest version will always be available on our website and, where appropriate, within the Testmate application.

Your continued use of Testmate after any updates become effective constitutes your acceptance of the revised Policy.

Teachfly Educare Private Limited

Testmate

Shipping & Delivery Policy

Version: 1.0

Effective Date: July 7, 2026