Official Testmate Policy

Terms & Conditions

Review the rules, responsibilities, payments, subscriptions, intellectual property, account terms, and legal conditions for using Testmate services.

Effective Date: July 7, 2026Version: 1.0

Terms & Conditions

Welcome to Testmate, an educational platform owned and operated by Teachfly Educare Private Limited (“Teachfly”, “Company”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of the Testmate mobile application, website, and all related services, products, features, and content provided by Teachfly Educare Private Limited.

By downloading, installing, accessing, registering for, or using Testmate, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must discontinue using the Services.

1. About Testmate

Testmate is an educational platform that provides students, parents, teachers, schools, coaching institutes, and educational organizations with access to:

Teachfly Educare Private Limited reserves the right to modify, expand, suspend, or discontinue any feature or service without prior notice.

2. Company Information

Teachfly Educare Private Limited

Unit 330, Centura Square
SG Barve Road
Thane West
Maharashtra – 400604
India

Website: https://testmate.in

Email: support@testmate.in

Phone: +91 8047137202

3. Acceptance of Terms

By using Testmate, you confirm that:

If you are using Testmate on behalf of a school, coaching institute, company, or other organization, you represent that you have the authority to bind that organization to these Terms.

4. Eligibility

To use Testmate, you must:

Testmate is intended for educational use by students of various age groups, including school-aged children. Parents, guardians, and educational institutions are responsible for supervising children and ensuring compliance with these Terms.

5. Definitions

For the purposes of these Terms:

Account means a registered user profile created within Testmate.

Application means the Testmate mobile application.

Company means Teachfly Educare Private Limited.

Content means all text, questions, images, videos, graphics, logos, trademarks, software, educational materials, documents, and other content made available through Testmate.

Digital Products include downloadable study materials, notes, question banks, subscriptions, and other digital educational resources.

Physical Products include books, school supplies, educational kits, stationery, and other tangible products sold through Testmate.

Services means all products, services, features, content, and functionalities offered through Testmate.

User means any individual or organization using Testmate, including students, parents, teachers, schools, coaching institutes, and customers.

6. User Registration

Certain features require you to create an account.

When registering, you agree to:

Teachfly Educare Private Limited reserves the right to suspend or terminate accounts that contain false, misleading, or incomplete information.

7. Mobile OTP Login

Testmate currently uses Mobile OTP authentication.

By registering with your mobile number, you agree that:

Repeated misuse of OTP services or attempts to gain unauthorized access may result in suspension or termination of your account.

8. User Responsibilities

By using Testmate, you agree to:

You agree not to:

9. Educational Services

Testmate provides educational resources to assist users in learning and exam preparation.

While we strive to ensure that our content is accurate and useful, we do not guarantee:

Educational materials are intended to supplement classroom learning and should not replace guidance from teachers or educational institutions.

10. Availability of Services

We aim to provide uninterrupted access to Testmate. However, we do not guarantee that the Services will always be available.

Access may be interrupted due to:

Teachfly Educare Private Limited shall not be liable for temporary interruptions in service availability.

11. Updates and Modifications

We may update the Testmate application, website, products, or Services from time to time.

Updates may include:

Some updates may be mandatory to continue using certain features of Testmate.

12. Changes to the Terms

Teachfly Educare Private Limited reserves the right to modify these Terms at any time.

If material changes are made, we will update the “Effective Date” and may notify users through the application, website, email, or other appropriate communication channels.

Your continued use of Testmate after the updated Terms become effective constitutes your acceptance of the revised Terms.

If you do not agree with the revised Terms, you must discontinue using the Services.

13. User Accounts

To access certain features of Testmate, you must create and maintain a valid user account.

You agree to:

Teachfly Educare Private Limited reserves the right to suspend, restrict, or terminate any account that violates these Terms or is used fraudulently.

14. Educational Services

Testmate provides educational content and services including, but not limited to:

The educational content is intended solely for learning and examination preparation.

Although we make reasonable efforts to ensure accuracy, we do not guarantee that all content will always be free from errors or omissions.

Users should independently verify important academic information with their schools, examination boards, or official sources.

15. E-Commerce Services

Testmate provides an online marketplace where users may purchase educational products and services.

Products available may include:

Product descriptions, images, specifications, availability, and pricing are provided for informational purposes and may be updated without prior notice.

16. Product Availability

All products displayed on Testmate are subject to availability.

We reserve the right to:

If an order cannot be fulfilled, any eligible payment received will be refunded in accordance with our Refund Policy.

17. Pricing

All prices displayed on Testmate are in Indian Rupees (INR) unless otherwise stated.

Prices may:

The price applicable at the time of placing the order will generally apply to that order unless there is an obvious pricing error.

18. Orders

By placing an order, you agree that:

After placing an order, you may receive:

Acceptance of an order occurs only after Teachfly Educare Private Limited confirms the order and, where applicable, dispatches the product.

19. Order Cancellation

Orders may be cancelled:

Any eligible refunds will be processed according to our Refund and Cancellation Policy.

20. Payments

Payments made through Testmate are securely processed by Razorpay and other authorized payment partners, if applicable.

Accepted payment methods may include:

Testmate does not store your complete card details, CVV, UPI PIN, or online banking credentials.

Payments are processed securely in accordance with the policies of the payment service provider.

21. Payment Verification

To protect users and prevent fraud, we may verify payments before processing an order.

Orders may be delayed or cancelled if:

We reserve the right to request additional verification where necessary.

22. Subscriptions

Certain Testmate features or content may require a paid subscription.

Subscription plans may:

Subscription benefits are available only for the applicable subscription period.

Unless otherwise stated, subscriptions are non-transferable and may only be used by the registered account holder.

23. Digital Products

Digital products may include:

Upon successful payment, eligible digital products will generally be made available through your Testmate account or by another delivery method specified at the time of purchase.

Except where required by applicable law or expressly stated otherwise, purchases of digital products are generally non-refundable once access or download has been provided.

24. Physical Products

Physical products sold through Testmate may include:

Product colours, packaging, and appearance may vary slightly from the images displayed due to manufacturing changes or display settings.

25. Shipping and Delivery

Physical products will be shipped to the delivery address provided during checkout.

Delivery timelines are estimates only and may vary depending on:

Ownership and risk in physical products generally pass to the customer upon successful delivery.

26. Failed Deliveries

Delivery may fail due to reasons including:

Additional delivery charges may apply for re-delivery where permitted.

27. Taxes

Applicable taxes, including GST where required, will be charged in accordance with Indian law.

Tax invoices will be generated where applicable.

Customers are responsible for providing accurate billing information for tax purposes.

28. Promotions and Discounts

From time to time, Testmate may offer:

Promotional offers:

Any misuse of promotional offers may result in cancellation of the benefit and suspension of the user account.

29. Refunds, Returns and Replacements

Refunds, returns, and replacements are governed by the applicable Refund, Return & Cancellation Policy published by Teachfly Educare Private Limited.

Eligibility may vary depending on:

Users are encouraged to review the Refund, Return & Cancellation Policy before placing an order.

30. Intellectual Property Rights

Unless otherwise stated, all intellectual property rights in Testmate and its Services are owned by or licensed to Teachfly Educare Private Limited.

This includes, but is not limited to:

These materials are protected under applicable copyright, trademark, intellectual property, and other laws.

Nothing in these Terms grants you ownership of any intellectual property belonging to Teachfly Educare Private Limited.

31. Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use Testmate solely for your personal educational or lawful business purposes.

You may not:

This license automatically terminates if you violate these Terms.

32. User Conduct

Users must use Testmate responsibly and lawfully.

You agree that you will not:

Teachfly Educare Private Limited reserves the right to investigate and take appropriate action against users who violate these Terms.

33. User-Generated Content

Certain features of Testmate may allow users to submit or upload content, including:

You retain ownership of the content you submit.

However, by submitting content, you grant Teachfly Educare Private Limited a non-exclusive, worldwide, royalty-free license to use, reproduce, display, store, and distribute such content solely for operating, improving, and promoting the Services.

You represent that:

We reserve the right to remove any content that violates these Terms or applicable law.

34. Reviews and Ratings

Users may provide reviews and ratings for products or services.

Reviews must:

Teachfly Educare Private Limited reserves the right to edit, moderate, or remove reviews that violate these Terms.

If you believe that any content available through Testmate infringes your intellectual property rights, please contact us with:

Upon receiving a valid complaint, we may investigate and remove or disable access to the relevant content where appropriate.

36. Google AdMob Advertisements

Testmate may display advertisements provided by Google AdMob and other authorized advertising partners.

Advertisements may include:

Advertisements help support the operation, maintenance, and continued development of Testmate.

Users acknowledge that:

Teachfly Educare Private Limited is not responsible for the products, services, offers, or content provided by advertisers.

37. Third-Party Services

Testmate integrates with third-party service providers to deliver certain features.

These providers may include:

Your use of third-party services may be subject to their own terms and privacy policies.

Teachfly Educare Private Limited is not responsible for the policies or practices of third-party providers.

Testmate may contain links to third-party websites or services for your convenience.

These links do not constitute an endorsement by Teachfly Educare Private Limited.

We are not responsible for:

Users access external websites at their own risk.

39. Prohibited Activities

Without limiting other provisions of these Terms, users shall not:

Violation of these provisions may result in suspension or permanent termination of your account and may lead to legal action.

40. Suspension and Removal of Content

Teachfly Educare Private Limited reserves the right to remove, restrict, or disable any user content or suspend access to any feature where we reasonably believe that:

Where appropriate, we may notify the affected user before or after taking action, depending on the circumstances.

41. Promotional Campaigns and Contests

From time to time, Testmate may conduct promotional campaigns, contests, referral programs, or educational events.

Participation is voluntary and may be subject to separate terms, eligibility criteria, and timelines.

Teachfly Educare Private Limited reserves the right to modify, suspend, or cancel any promotional campaign at its discretion, subject to applicable law.

42. Disclaimer

Testmate is an educational platform intended to support learning and academic preparation. While we strive to provide accurate, relevant, and up-to-date educational content, we do not guarantee that all information, questions, answers, explanations, study materials, or other content will always be complete, accurate, or error-free.

The Services are provided for educational and informational purposes only and should not be considered a substitute for classroom teaching, professional educational advice, or official examination guidelines.

Teachfly Educare Private Limited does not guarantee:

Users should independently verify important academic information with their respective schools, educational boards, universities, or other official sources.

43. No Warranty

To the fullest extent permitted by applicable law, Testmate and all related Services are provided on an "as is" and "as available" basis.

Teachfly Educare Private Limited expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

We do not warrant that:

44. Limitation of Liability

To the maximum extent permitted by applicable law, Teachfly Educare Private Limited, its directors, employees, officers, affiliates, partners, licensors, and service providers shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages arising out of or relating to:

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

45. Indemnification

You agree to defend, indemnify, and hold harmless Teachfly Educare Private Limited, its directors, officers, employees, affiliates, licensors, service providers, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

This obligation survives termination of your use of the Services to the extent permitted by law.

46. Account Suspension and Termination

Teachfly Educare Private Limited reserves the right to suspend, restrict, or terminate your account, with or without prior notice where appropriate, if:

Upon termination:

47. Privacy

Your use of Testmate is also governed by our Privacy Policy.

The Privacy Policy explains:

By using Testmate, you acknowledge that you have read and understood our Privacy Policy.

48. Electronic Communications

By creating an account or using Testmate, you consent to receive electronic communications from Teachfly Educare Private Limited, including:

Electronic communications satisfy any legal requirement that such communications be in writing.

You may opt out of promotional communications where applicable, but you will continue to receive essential service-related communications.

49. Force Majeure

Teachfly Educare Private Limited shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

Our obligations will resume as soon as reasonably practicable after the event has ended.

50. Security

We implement reasonable technical, administrative, and organizational measures to protect Testmate and user information.

However, users acknowledge that:

Users should promptly report any suspected unauthorized access or security incident to our support team.

51. Compliance with Laws

Users agree to comply with all applicable laws, regulations, and governmental requirements while using Testmate.

Users shall not use the Services for any unlawful, fraudulent, or prohibited purpose.

Teachfly Educare Private Limited may cooperate with law enforcement agencies or regulatory authorities where required by applicable law.

52. Export Control and Sanctions

Users agree not to use, export, re-export, or transfer the Services in violation of applicable export control, sanctions, or trade laws.

Where required, access to certain Services may be restricted to comply with legal obligations.

53. Survival

The provisions of these Terms that by their nature should survive termination shall continue to remain in effect after termination of your account or use of the Services.

These include, but are not limited to:

54. Reservation of Rights

All rights not expressly granted to users under these Terms are reserved by Teachfly Educare Private Limited.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

55. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India.

Your use of Testmate is subject to all applicable central, state, and local laws, including but not limited to laws relating to electronic commerce, consumer protection, intellectual property, and data protection.

56. Dispute Resolution

We encourage users to contact us first to resolve any concerns or disputes amicably.

If a dispute cannot be resolved through mutual discussions, it shall be subject to the exclusive jurisdiction of the competent courts located in Thane, Maharashtra, India, unless otherwise required by applicable law.

Nothing in these Terms prevents either party from seeking interim or injunctive relief before a competent court where necessary.

57. Grievance Redressal

If you have any complaints, concerns, or grievances relating to the Services, your account, purchases, or these Terms, you may contact our Grievance Officer.

Grievance Officer

Teachfly Educare Private Limited

Unit 330, Centura Square
SG Barve Road
Thane West
Maharashtra – 400604
India

Email: support@testmate.in

Phone: +91 8047137202

We aim to acknowledge and respond to grievance requests within a reasonable time and in accordance with applicable laws.

58. Contact Information

For any questions regarding these Terms & Conditions or our Services, please contact:

Teachfly Educare Private Limited

Unit 330, Centura Square
SG Barve Road
Thane West
Maharashtra – 400604
India

Website: https://testmate.in

Email: support@testmate.in

Phone: +91 8047137202

59. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

Teachfly Educare Private Limited may assign or transfer its rights and obligations under these Terms to an affiliate, successor, or as part of a merger, acquisition, restructuring, or sale of assets, subject to applicable law.

60. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

Any invalid or unenforceable provision shall, to the extent possible, be interpreted in a manner that best reflects the original intent of the parties while remaining legally enforceable.

61. No Waiver

Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

Any waiver will be effective only if made in writing by an authorized representative of Teachfly Educare Private Limited.

62. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund, Return & Cancellation Policy, Shipping & Delivery Policy, and any additional policies or guidelines published by Teachfly Educare Private Limited, constitute the entire agreement between you and Teachfly Educare Private Limited regarding your use of Testmate.

These documents supersede all prior agreements, understandings, representations, and communications relating to the Services.

63. Changes to the Terms

Teachfly Educare Private Limited may revise these Terms from time to time to reflect:

When material changes are made, we will update the Effective Date at the beginning of these Terms and may notify users through the application, website, email, or other appropriate communication channels.

Your continued use of Testmate after the revised Terms become effective constitutes your acceptance of the updated Terms.

64. Suspension or Discontinuation of Services

Teachfly Educare Private Limited reserves the right to modify, suspend, discontinue, or permanently withdraw any part of the Services at any time, with or without prior notice, where permitted by applicable law.

This may include:

We shall not be liable for any modification, suspension, or discontinuation of the Services except as required by applicable law.

65. Acknowledgement

By accessing or using Testmate, you acknowledge that:

If you do not agree to these Terms, you must immediately stop using Testmate.

66. Effective Date

These Terms & Conditions are effective from July 7, 2026, and remain in force until replaced by a newer version published by Teachfly Educare Private Limited.

The latest version will always be available on our website and, where applicable, within the Testmate application.

Quick Summary

For your convenience, below is a summary of these Terms. This summary is provided for informational purposes only and does not replace the full Terms & Conditions.

Teachfly Educare Private Limited

Testmate

Terms & Conditions

Version 1.0

Effective Date: July 7, 2026

Website: https://testmate.in

Email: support@testmate.in

Phone: +91 8047137202

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